The following provisions apply to non professional customers who have ordered on the undercontrol.fr website.

Returns

Products can be returned provided:

  • To first contact customer service to make a return request.
  • To have confirmation from customer service accepting the return.

In any event, in the event of a return, the products must be sent to the following address:

UNDER CONTROL GROUP - 4 rue François Arago - 31830 Plaisance-du-Touch - FRANCE

The returned products must be in the state in which they were received, in their original packaging, complete and with the purchase invoice.

No returns will be accepted after a period of 14 days following the delivery date.

Upon receipt of the returned products, we will check their nature and condition.

Refund Policy

You have a period of 14 days, as evidenced by the postmark, from the day after receipt of the products by yourself, to inform us of your wish to withdraw.

And this, without having to justify yourself or pay a penalty. For this purpose, you can use the contact form or send an email to customer service at contact@proximaplus.com.

The products must be returned to us at your expense.

The products must be returned to us, in their original packaging, accompanied by their instructions. They must be in the condition in which they were sent to you.

Any returned product that does not comply with these conditions will not be taken back or refunded and will be returned to its owner. The transport of returned products is your responsibility. Any damage suffered by the products on this occasion will deprive you of the right of withdrawal.

The products must be returned to us without delay after you have informed us of your wish to withdraw and at the latest within 14 days after you have notified us of your decision to withdraw.

We undertake to reimburse you for the products returned products no later than 14 days from the date on which you exercised your right of withdrawal and provided that the products have actually been returned to us in a condition that complies with the above requirements.